Sectors / Water

AI assurance for water companies under Ofwat.

The Water pack is built against PR24 outcomes, customer fairness duties and the vulnerable household register.

Open Change Talk to a sector adviser
Water treatment works at dusk with reflective pool

Regulator

Ofwat

PR24 outcomes, customer fairness, vulnerable household register, and the developing AI guidance for the sector.

Scope of the pack

  • CustomersResidential, business and the vulnerable household register
  • ActivitiesBilling, debt, affordability, leakage, asset prioritisation
  • SystemsEligibility, affordability, fault detection, customer routing
  • OutputsSigned Change Pack, Audit records on every model change

Regulator grounding

Built against PR24 outcomes and the customer fairness framework.

  • PR24Outcome delivery incentives and customer-facing measures
  • VulnerabilityPriority Services Register and household register duties
  • FairnessCustomer fairness frameworks, complaint handling
  • DataInformation sharing protocols and lawful basis
  • ResilienceOperational resilience, automated decisioning safeguards

Ready to write a Pack?

Open Change Contact a Water adviser