Sectors / Housing

AI assurance for registered providers of social housing.

The Housing pack is built against the Consumer Standards, Tenant Satisfaction Measures and complaint routing duties under the RSH.

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Modern brick and timber housing terraces lit from within at night

Regulator

RSH (Regulator of Social Housing)

Consumer Standards, TSM, complaint routing, and the duties from the Social Housing (Regulation) Act 2023.

Scope of the pack

  • CustomersTenants, applicants, vulnerable households
  • ActivitiesAllocations, repairs, complaints, anti-social behaviour
  • SystemsEligibility, routing, repairs prioritisation, voice agents
  • OutputsSigned Change Pack, Audit records on every model change

Regulator grounding

Built against the Consumer Standards and the TSM framework.

  • Consumer StandardsSafety and quality, transparency, neighbourhood, tenancy
  • TSMTenant Satisfaction Measures, collection, accuracy
  • ComplaintsHousing Ombudsman Code, complaint routing and escalation
  • EqualityEquality Act duties on automated decisioning
  • DataVulnerability flags, lawful basis, retention

Ready to write a Pack?

Open Change Contact a Housing adviser