Sectors / Energy IE

AI assurance for energy suppliers in the Republic of Ireland.

The Energy IE sector pack is grounded in the CRU Supplier Handbook, the consumer protection codes and the retail market obligations that bind suppliers in the all-island market.

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Regulator

CRU

The Commission for Regulation of Utilities sets the Supplier Handbook, the consumer protection framework and the retail market obligations for energy in the Republic of Ireland. The pack maps to the specific sections of the Handbook and the supplier's own approved codes.

Scope of the pack

  • CustomersDomestic and SME, vulnerable customer register, prepayment safeguards
  • OperationsBilling, debt and disconnection, switching, complaints handling
  • SystemsRetail market obligations, supplier-customer interactions, AI features
  • OutputsSigned Change Pack, Audit records on every model change

Regulator grounding

Built against the CRU Supplier Handbook and the consumer protection codes.

  • Supplier HandbookLicence obligations, conduct of business, treating customers fairly
  • Consumer protection codesMarketing, billing, complaints, disconnection and the customer journey
  • Retail market obligationsSwitching, settlement, metering, supplier of last resort arrangements
  • Vulnerable customersSpecial services register, priority register, identification and support

Ready to write a Pack?

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