Sectors / Energy NI

AI assurance for Northern Ireland energy suppliers.

The Energy NI sector pack is grounded in the UREGNI licence regime, the supply code and the vulnerable customer obligations specific to the Northern Ireland market.

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Regulator

UREGNI

The Utility Regulator for Northern Ireland sets the licence conditions for supply, the supply code and the consumer protection framework. The pack maps to the specific licence conditions and the supplier's own approved codes of practice.

Scope of the pack

  • CustomersDomestic and small business, vulnerable customer duties, prepayment
  • OperationsBilling, debt and disconnection, switching, complaints handling
  • SystemsSupply code obligations, retail market arrangements, AI features
  • OutputsSigned Change Pack, Audit records on every model change

Regulator grounding

Built against the UREGNI licence and the NI supply code.

  • Licence conditionsSupply licence obligations, conduct of business, treating customers fairly
  • Supply codeRetail market arrangements, switching, settlement, metering
  • Vulnerable customersIdentification, support, the Customer Care Register, prepayment safeguards
  • Codes of PracticeThe supplier's own approved Codes, mapped to controls and clauses

Ready to write a Pack?

Open Change Contact an Energy NI adviser