Sectors / Telecoms

AI assurance for telecoms operating to Ofcom and Consumer Duty.

The Telecoms pack covers Consumer Duty obligations, fair contract terms, automated decisioning and the safeguards on customer-facing AI features.

Open Change Talk to a sector adviser
Rooftop telecoms tower at dusk over a quiet city skyline

Regulator

Ofcom

Consumer Duty, fair contract terms, accessibility, security and the safeguards on customer-facing AI features. Includes UK including GB and NI.

Scope of the pack

  • CustomersResidential, microbusiness and accessibility cohorts
  • ActivitiesSales, contract, billing, fault, retention, complaint
  • SystemsEligibility, affordability, retention scoring, voice and chat agents
  • OutputsSigned Change Pack, Audit records on every model change

Regulator grounding

Built against Ofcom rules and the Consumer Duty outcomes framework.

  • Consumer DutyTreating customers fairly, foreseeable harm, outcomes
  • Fair contractContract terms, automatic renewals, price changes
  • AccessibilityReasonable adjustments, vulnerable customers
  • SecurityTelecoms (Security) Act controls on customer-facing AI
  • EqualityEquality Act duties on automated decisioning

Ready to write a Pack?

Open Change Contact a Telecoms adviser